Terms & Conditions
Clip Labels (“we”, “our”, “us”) is a UK business selling
goods. Our terms and conditions (“terms”) apply to all our
goods transactions and are set out below. Please read our
terms carefully. Please also read our Privacy
statement regarding personal information provided by you.
We recommend that you print the terms out for reference in
1. Contact Details
2. Use of this site
2.1 By accessing and using any part of this
site, the visitor/customer (“you”) agrees with us to be bound
by these terms. If you do not accept these terms, you may
not use this site or access or display any of the information
made available to you at this site.
3. UK customer’s statutory rights are not
affected by any of these terms.
4. We reserve the right to refuse the supply
of goods and services at our discretion.
5. If any provision of these terms and conditions
shall be unlawful, void or for any reason unenforceable then
that provision shall be excluded and shall not affect the
validity and enforceability of the remaining terms and conditions.
6. Offer and acceptance
A binding contract is formed between you and us when you receive confirmation from us by e-mail, telephone or other agreed means that your order has been accepted.
7. Returns & Refunds
7.1 If you are not completely happy with the goods
We want you to be totally satisfied with every purchase you
make from us. We aim to offer you value and quality. To cancel
you can e-mail, fax, or write to us via the details below
within 7 working days of delivery, quoting your order number.
Items must not be used and you must take reasonable care of
them. We will offer you a full refund or exchange it within
30 days of you cancelling the agreement. You will pay the
cost of returning the goods. We may collect the goods for
you, however there will be a charge for this service. The
address for returned items is as listed in Section 1 Business
Items can be returned to us provided:
Boxes and labels within are in an unused condition.
Any other item is in its original condition and packaging.
A copy of the invoice note or proof of purchase is included
Note: When returning goods we recommend that you use a recorded delivery or trackable service, as we are unable to accept responsibility for returns that fail to arrive.
7.2 You lose the right to cancel if:
you have used the labels within the box.
7.3 If the goods are damaged or faulty
Please examine the goods on delivery in case they are damaged, missing, wrongly supplied or faulty. If you inform us within 7 days of receipt of delivery that the goods are delivered damaged or faulty we will refund return postage and replacement at our expense. You may inform us by any of the Business Contact Details given in Section 1. Please ensure that the original packaging is kept for examination.
8. Complaints Procedure
We endeavour to respond to all complaints within 5 working days. We will acknowledge receipt of any complaint and give an indication of the timescale expected to resolve the complaint. We will keep you informed regarding the progress of the complaint.
9. Prices, statements, descriptions
9.1. All prices, statements, descriptions on our
site are invitations to treat
The price you pay is the price displayed on this website at
the time we receive your order apart from the following exception.
While we try and ensure that all prices on our website are
accurate, errors may occur. If we discover an error in the
price of goods you have ordered we will inform you as soon
as possible and give you the option of reconfirming your order
at the correct price or cancelling it. If we are unable to
contact you we will treat the order as cancelled. If you cancel
and you have already paid for the goods, you will receive
a full refund.
9.2. Website pricing and indication of price
All prices displayed on the website are given in Pounds Sterling
and are exclusive of any VAT.
9.3. Currency converter and limitations to use
The currency converter (if displayed) is provided for guidance only as all
orders will be charged in Pounds Sterling. Rates vary and
the currency converter may not be accurate.
The currency converter rates are not updated every day.
Foreign customers should check with their bank or credit/debit card company for the exact exchange rate and any additional costs that may be incurred following a transaction in Pounds Sterling.
10. Payment Options
10.1 On-line payment by all major credit and debit
We accept on-line payment with the following cards:
We also accept all credit and debit cards carrying the Mastercard
or Visa logos. We reserve the right to decline any credit
or debit card including major ones.
Payment by card may be made by entering the card details
on the secure payment screen.
We are unable to despatch goods until payment had been cleared
or authorised. Payment will be processed when the goods are
ready for despatch. All back-orders will only be charged when
ready for despatch.
11. Goods are subject to availability
Some products offered for sale have a limited life
span and may either be re-printing or out-of-print. Whilst
we endeavour to provide the best information on product availability
and stock availability, occasionally goods become unexpectedly
out-of-stock or unavailable. In the event that we are unable
to supply the goods or services, we will inform you as soon
as possible (normally the same working day). A full refund
will be given where you have already paid for the goods or
12. Delivery times
12.1. Delivery within 2 working days from receipt
of your order
We will endeavour to deliver non-guaranteed services within
2 working days from receipt of your order. All orders are
subject to payment clearance. If an item is temporarily out
of stock and despatch is anticipated to be greater than 2
days, we will contact you to arrange a new delivery date.
At this time you will be given the opportunity to cancel the
order. Note: The majority of orders are processed and despatched
within 24 hours on a 1-2 day delivery service.
13. On-line security
All reasonable precautions will be taken to ensure the details
of your order and payment remain secure. However, unless we
are negligent, we cannot be held liable for any losses caused
as a result of unauthorised access to information provided
by you. Our site uses a sophisticated combination of secure
environments and encryption to keep your personal details
secure. If you have any questions regarding on-line security
contact us at the address above.
14. Clip Labels product guarantee
our products are guaranteed subject to normal use and wear
against manufacturing defects for a minimum of 12 months.
15. Your personal details
We have a ‘privacy
statement’ for all our clients. All personal details given
are securely stored. We do not supply or sell your details
to any outside organisation. We will endeavour to take all
reasonable care, in so far as it is possible to do so, to
keep all details of your order and payment secure, but, in
the absence of negligence on our part we cannot be held liable
for any loss you may suffer if a third party procures unauthorised
access to any data you provide when accessing or ordering
from our website.
Clip Labels, Clip Labels.com
and the Clip Labels Logo are Trademarks of Bondlabels Ltd. All
trademarks used are the property of their respective owners.
All trademarks are recognised.
Data held on this site is
the copyright of Bondlabels Ltd. All site functionality, graphics,
structure and design including source code is the copyright
of Bondlabels Ltd.
18. Governing law and jurisdiction
18.1 This contract is subject to the law of England
All disputes arising out of this contract shall be subject
to the exclusive jurisdiction of the courts of England and
Wales. Those who access the site from other locations are
responsible for compliance with their local laws and taxes
18.2 Any disputes not resolved by normal
complaints procedure will be resolved exclusively in the courts
of England and Wales under English Law.
© Copyright 2003 Bondlabels Ltd. All rights reserved. All Trademarks